Working in our WCU Service Center of Excellence follows established methods, practices, and procedures, and applies general principles and concepts. Work is typically reviewed upon completion to determine if objectives were achieved.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary responsibility is to accurately enter submission information in company’s proprietary web-based system to enable underwriter to quote business.
Follows up with agents to obtain missing submission information using web-based system.
Requests renewal information from agents and help prepare renewal for underwriter to quote.
Orders loss runs requested by agents and insureds and sends via fax, email or mail.
Prepares and mails claims kits and marketing materials requested by agents and insureds.
Duties may include any reasonable Company related assignments as directed by Management.
Handle agent/insured phone calls, faxes and mail.
High school diploma or general education degree (GED). 1-3 months related experience and/or training. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Data entry skills and the ability to learn enterprise and department specific applications. Basic Word and Excel knowledge. Basic research skills.
About ICW Group
Based in San Diego, ICW Group Insurance Companies is the largest group of privately held insurance companies domiciled in California. Quoting more than $3 billion annually, ICW Group represents a group of Property, Auto and Workers’ Compensation insurance carriers, including Insurance Company of the West and Explorer Insurance Company.
ICW Group is recognized nationally as an industry leader in helping policyholders achieve fewer and less costly claims, and is committed to meeting the needs of its policyholders and elevating the trusted agents and brokers who advise them. The company offers its insurance products through an independent network of experienced and professional agents and brokers.