Are you driven to take charge to help resolve a problem with a “can do” attitude? Do you want to make an immediate impact in the lives of Nationwide members by providing top notch service and an effortless member experience? If so, apply to become a Customer Service Representative and take the next step toward building the future you desire.
In this role, you’ll be responsible for handling inbound calls of moderate complexity regarding insurance policies from policyholders, agents, third parties, and business partners. Personal Lines policies include Automobile, Homeowners and Renters, Boats and RVs. We will count on you to create an exceptional customer experience while contributing to individual and team goals.
What makes this opportunity unique?
$15+ starting hourly pay with opportunities to increase salary based on performance in as little as 6 months.
Life / work balance with 18 days of paid time off with the chance to earn more time off through volunteer activities. We also offer 9-10 paid holidays.
10-15% shift differential on qualifying shifts.
$5,250 in tuition reimbursement annually (Eligible after one year).
Associate Resource Groups and Wellness Programs.
Medical / Dental / Vision Insurance.
401K match and company-funded pension plan.
Flexible shifts that include daytime, evening, and weekend options.
We have fun while providing best in class service and solutions.
Team environment with the ability to work independently.
Personalized work space.
Nationwide is one of the largest Financial Services employers in America.
Winner of Gallup’s Great Place to Work award, year over year.
Named one of Fortune’s 100 Best Companies to Work For.
More than a business and we are committed to making a difference in the communities where we live and work.
Development and career goals.
Empowerment to make a difference through identifying, recommending and implementing process improvements that positively impact growth and member experience.
You will be part of the customer satisfaction strategy that will take us to the next level.
You may receive additional pay if you are bilingual, or have an active insurance license.
You are enthusiastic, solution-oriented, and thrive in a fast paced, customer focused environment, and care about helping others.
You are focused on looking for a long term career, not just a short term job.
You are motivated to take charge and help the member to resolve their concerns within the first call, with the ability to suggest or show alternative solutions based on customer needs.
You have the ability to de-escalate a phone call through problem solving.
You are comfortable moving between multiple computer screens to get the job done.
Additional Salary Information: • $15+ starting hourly pay with opportunities to increase salary based on performance in as little as 6 months.
• 10-15% shift differential on qualifying shifts.
• $5,250 in tuition reimbursement annually (Eligible after one year).
We’ve Been Helping People Protect What’s Important for More Than 85 Years
Over the last 85 years, Nationwide has grown from a small mutual auto insurer owned by policyholders to one of the largest insurance and financial services companies in the world, with more than $158 billion in statutory assets.
Early growth came from working together with Farm Bureaus that sponsored the company. Nin...e Farm Bureaus continue to promote Nationwide.
The early years
Murray D. Lincoln, the leader with the longest tenure in the company's history, had a leading role in the company's formation. The Ohio Farm Bureau Federation incorporates the Farm Bureau Mutual Automobile Insurance Company with the goal of providing quality auto insurance at low rates for farmers in Ohio.
The first policy is sold, and The Ohio Farm Bureau Federation is open for business.
With help from locally based sponsoring organizations, Farm Bureau Mutual begins expanding into other states. These include West Virginia, Maryland, Delaware, Vermont and North Carolina.
The company starts insuring motorists in metropolitan areas and, through the purchase of a fire insurance company, begins writing property insurance policies.
Farm Bureau Mutual operates in 12 states and the District of Columbia.
From 1943 on, the Farm Bureau Mutual expanded operations until it became clear that they had far outgrown their original goals – and their name. So, with a western expansion that included 20 additional states, the company changed its name to Nationwide Insurance®.
Nationwide completes its international headquarters at One Nationwide Plaza. The 40-story structure is the largest single office building in Central Ohio.
Nationwide acquires Farmland Insurance, now Nationwide Agribusiness Insurance, a 100-year-old company and America's leading farm insurer.
Nationwide Financial® goes public.
With a ground breaking in 1997, the Nationwide Arena opens providing a home to a National Hockey League franchise, the Columbus Blue Jackets.
Nationwide Bank opens to the public.
Nationwide Corporation, a wholly owned subsidiary of Nationwide Mutual Insurance Company (Nationwide), purchased all of the outstanding shares of common stock of Nationwide Financial Services (NFS) it did not already own; NFS becomes a wholly-owned subsidiary of Nationwide and a private company.
We’re still owned by policyholders, but we protect a lot more than just autos owned by Ohio farmers. We’re a Fortune 100 company that offers a full range of insurance and financial services across the country, including car, motorcycle, boat, homeowners, pet, farm, life and commercial insurance, as well as administrative services, annuities, mortgages, mutual funds, pensions, long-term savings plans and specialty health services.